Terms of Service

Legal Notice

All notices from KENDOLL MADE to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to KENDOLL MADE shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our address at:
Delivery shall be deemed to have been made by You to KENDOLL MADE five (5) days after the date sent.

Copyright Notice

All content appearing on this Web site is the property of KENDOLL MADE.
Copyright © 2020 KENDOLL MADE. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2020 KENDOLL MADE. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by KENDOLL MADE. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of KENDOLL MADE or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. KENDOLL MADE and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if KENDOLL MADEbelieves that customer conduct violates applicable law or is harmful to the interests of KENDOLL MADE and its subsidiaries.

Privacy Policy

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. KENDOLL MADE and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if KENDOLL MADE believes that customer conduct violates applicable law or is harmful to the interests of KENDOLL MADE and its subsidiaries.

Sales Tax

KENDOLL MADEcharges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. KENDOLL MADE makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or it’s Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. 

KENDOLL MADESPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL KENDOLL MADE BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
-- OR Depending on State --
The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by KENDOLL MADE.

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. KENDOLL MADE is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not KENDOLL MADE.
The inclusion of material on this server does not imply any endorsement by KENDOLL MADE, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although KENDOLL MADE tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Shipping and Delivery Policy

KendollMade currently ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands. At this time, we do not offer international shipping.

Order Processing and Shipping Times
Orders are processed in the order they are received. As most of our items are personalized and made to order, processing typically takes 3-5 business days before the order is shipped. This timeframe does not include weekends or holidays and may vary depending on order volume. While we make every effort to ship orders as quickly as possible, processing times may be extended during peak seasons. Once your order has shipped, you will receive a tracking number via email. 

Shipping Carriers and Risk of Loss
All orders are shipped via the United States Postal Service (USPS) unless otherwise specified at checkout. The risk of loss and title for all merchandise pass to the customer upon delivery of the package to the shipping carrier. KendollMade is not responsible for lost, stolen, or delayed shipments once they have been transferred to the carrier. Any claims for lost or stolen packages must be filed directly with the carrier.

Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at the time of purchase. KendollMade is not responsible for orders shipped to incorrect addresses due to customer input errors. If an order is returned to us due to an incorrect or undeliverable address, the customer will be responsible for additional shipping fees to resend the package.

Shipping Damage
We take great care in packaging our products to ensure they arrive in excellent condition. However, once an order leaves our facility, we cannot guarantee how it will be handled by the shipping carrier. If an item arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you in resolving the issue. Depending on the circumstances, we may offer a replacement or provide instructions on how to file a claim with the carrier.

Delivery Delays
Once an order is shipped, delivery times are determined by the carrier and are beyond our control. Delays may occur due to inclement weather, high shipping volumes, or other unforeseen circumstances. KendollMade is not responsible for delivery delays caused by the shipping carrier and will not issue refunds for delays outside our control.

Return Policy
Due to the personalized nature of most of our products, we are unable to issue refunds or accept exchanges once an item has shipped.

For non-personalized items, if you are unsatisfied with your purchase, you may contact us to discuss potential resolutions. Alternatively, you may return the item, and we will issue a refund for the product price. Please note that shipping charges are non-refundable.

If you choose to return an item, you are responsible for providing a valid tracking number for the return shipment. The item must be returned in its original, undamaged condition. If the item is damaged upon return, we will be unable to issue a refund.

Lost, Stolen, or Damaged Items
All orders are shipped via USPS unless otherwise specified. While we take great care in packaging and shipping our products, we cannot guarantee delivery times or conditions once the package is in transit. KendollMade is not liable for lost, stolen, or damaged items once they have been handed over to the shipping carrier.

If you experience any issues with your shipment, please contact us, and we will do our best to assist you in resolving the matter.

Customer Satisfaction
We strive to provide exceptional service to every customer. If you are dissatisfied with your order for any reason, please reach out to us via our contact page or email us at shop@kendollmade.com. We are happy to work with you to address any concerns.

PLEASE NOTE: We want every customer to feel like you have had exceptional service! If you are dissatisfied in anyway please let us know (via the contact page or email: kendollmade@yahoo.com) as we would love to try to fix whatever issue there might be.  KENDOLL MADE reserves the right to change its payment procedures at any time without prior notice to you.

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. KENDOLL MADE and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of KENDOLL MADE shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and KENDOLL MADE with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and KENDOLL MADE with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by KENDOLL MADE. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

 Policy Changes
KendollMade reserves the right to modify this Shipping and Delivery Policy at any time without prior notice. Any updates will be reflected on our website and will apply to all orders placed after the revised policy is published.