Terms & Conditions
Since most of our items are personalized we currently cannot issue refunds or accept exchanges once the item has shipped.
If you have purchased an item that is generic and are unhappy with it you can either contact us and we can work something out or you can simply return the item and we will issue a refund on the item itself (shipping charges cannot be refunded).
LOST ~ STOLEN ~ OR DAMAGED ITEMS
we ship all purchases USPS unless instructed otherwise. We wish we could personally hand deliver every package to insure it makes it to its destination in tact and on time. Unfortunately, that is not humanly possible so we rely on USPS to do that for us. Sometimes packages are lost, stolen, or damaged. It is a rare occasion that happens but please know it frustrates us just as much as it frustrates you. Please know we are not responsible for any lost, stolen, or damaged items. Please message us though if this has happened to you and we can try to work with you to help resolve the issue.
PLEASE NOTE: We want every customer to feel like you have had exceptional service! If you are dissatisfied in anyway please let us know (via the contact page or email: firstname.lastname@example.org) as we would love to try to fix whatever issue there might be.